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cd:managed service level agreement

We take your service requirements serious. Below are pre-defined service levels, which can be customized if required to your needs.

Currently, the following SLA support options are available:

Silver

Ticket system only support
Monday – Friday, 8 a.m. – 6 p.m. (10x5)

Gold

Ticket system and phone support
Monday – Friday, 8 a.m. – 6 p.m. (10x5)

Platinum

Ticket system and phone support
Monday – Sunday, 24 hours (24x7)

Product specific SLAs and notes:

VMware SD-WAN managed by comdivision
  • Hardware shipment / replacement:
    Hardware can be shipped to a central location or to the final use definitions. if required onsite install service can be provided thru 3rd party.
  • Different service-levels per site:
    The SLA can be defined per site. Only outgoing connections are covered by a specific site-based SLA. (i.e. a remote site is silver and both central sites are platinum. Then connections between sites are covered with platinum services.


CD:Contact

Contact us to learn more

We are happy to help you with any of your projects, no matter which size!