cd:managed service level agreement

We take your service requirements serious. Below are pre-defined service levels, which can be customized if required to your needs.

Currently, the following SLA support options are available:


Ticket system only support
Monday – Friday, 8 a.m. – 6 p.m. (10x5)


Ticket system and phone support
Monday – Friday, 8 a.m. – 6 p.m. (10x5)


Ticket system and phone support
Monday – Sunday, 24 hours (24x7)

Product specific SLAs and notes:

VMware SD-WAN managed by comdivision
  • Hardware shipment / replacement:
    Hardware can be shipped to a central location or to the final use definitions. if required onsite install service can be provided thru 3rd party.
  • Different service-levels per site:
    The SLA can be defined per site. Only outgoing connections are covered by a specific site-based SLA. (i.e. a remote site is silver and both central sites are platinum. Then connections between sites are covered with platinum services.


Contact us to learn more

We are happy to help you with any of your projects, no matter which size!